The St James provides a set of policies to ensure a pleasant stay for all of our guests.

Office Hours

Reception is open from 8.00am – 8.00pm daily. A later check-in is only available with prior approval.

Check-in & Check-out

Check-in is from 2.30pm on the day of arrival. Check-out is before10.30am on the day of departure. Early check-in / late check-outs are only by prior approval.

Payment Policy

Credit card details are required to confirm a booking.

All credit card charges will be in NZD and surcharges are applied.

Your credit card will be charged immediately if you have chosen a pre-pay booking reservation. Non refundable prepaid rate bookings will not be refunded if cancelled or modified.

For all other bookings your credit card will not be charged in advance but is held as security for your reservation and utilised for any applicable cancellation or non-arrival fee.  Payment will be taken at check in unless already prepaid.

At check-in a credit card must be provided to cover all charges that may be made against the room and any possible damages caused by misuse or carelessness. If a credit card is not provided the full charge of your  accommodation plus a $300 bond will be required at check in.

Smoking/Vaping Policy

For the comfort of all our guests The St James is a totally smoke free complex and smoking/vaping is not permitted anywhere on the property. In the event of someone smoking/vaping inside the premises, management will engage a specialist cleaning company and such costs will be charged to the registered guest.

Visitors Policy

We understand that you may have friends visit; however, no visitors are permitted on the premises after 10.00pm, in consideration of other guests.

Damage Policy

Any damage to the room or motel property may be charged to your account, plus a further charge for any consequential loss of income.

General Policies

• Persons under the age of 18 years may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room that have given permission and accept full and final responsibility.
• NO bicycle or bike parts are permitted in the units or suites (we provide a secure bike store).
• NO pets are permitted on the property.

Environmental Policy

We strive to provide a clean, comfortable environment and friendly service that exceeds guest expectations, taking into consideration our responsibility to minimise the impact on the environment.

By efficient use of energy, water, cleaning processes, office products, fuel and other resources, we are committed to doing all possible to reduce the impact that our business has on the environment.

Steps taken to reduce impact on the Hanmer Springs environment:

• We are fully insulated and double-glazed to maintain and hold the temperature.
• We use the Enjo cleaning system. The environmental impacts from this system include reduced chemical usage and reduced chemical exposure to staff and guests.
• We use eco products for our guest toiletries.
• We recycle our waste – cans, bottles,hard plastic, bulk paper & cardboard.
• To reduce paper waste we only supply a newspaper if requested.
• Guests are encouraged to consider the environment.
• Recycling bins are provided in all units and suites to enable guests to sort waste.
• Guests are encouraged to consider re-using bathroom linen rather than requesting replacement with every use.
• For guests who are staying for more than one night we have a ‘Save a Service’ program where by if the guest chooses not to have a room service we purchase a tree which is planted in Hanmer Springs by Te Tihi o Rauhea (Hanmer Springs Conservation Trust).
  

Cancellation / Refund Policy

Non Refundable Prepaid Rate Bookings will not be refunded if cancelled or modified.

Individuals – standard booking type

• Cancellations with less than 48 hours notice from 10.00am on the check in day will result in one nights accommodation being charged.
• Failure to arrive ‘No Show’ will result in one nights accommodation being charged.

Group bookings

• Cancellations made less than 30 days from the check in day will incur a cancellation fee of 50% of the value of the cancelled accommodation.
• Cancellations made less than 48 hours from 10.00am on check in day will result in the total amount of the booked accommodation being charged.

Early Bird Special

• This cancellation policy applies only to our Early Bird special deals which are periodically advertised on the website.
• All Early Bird bookings must be made online and paid for at the time of booking. Total accommodation cost is non-transferrable and non-refundable if cancelled.

Group Booking Policy

• A non-refundable deposit of 50% of the value of the booking is required to confirm the booking.
• Cancellations made less than 30 days from the check in day will incur a cancellation fee of 50% of the value of the cancelled accommodation.
• Cancellations made less than 48 hours from 10.00am on check in day will result in the total amount of the booked accommodation being charged.